Why I am saying this is because of my experience with such banks over the past one year.
One bank did not carry out High Court order awarding customer interest with retrospective effect stating the computer does not permit it! And this bank claims in its website that it has been awarded top rating for customer care!
One bank renewed a senior citizen’s FD at normal interest rate stating the customer did not ask for it specifically when already the account was getting the higher rate!
One bank (this a public sector bank) did not respond to a customer’s notices of irregularity in operating that account.
Thank heavens I was not the customer in any of these cases but involved people near and dear to me.